Hello, I'm so frustrated...I registered for the student version, got my confirmation email/1-year license, which gave me a link to myarchicad.com, where I found my serial #. Next to the serial number, there was a "download" button. I've tried six ways to Sunday to click on that Download button (and also on the name of the program) to download the program, but nothing happens. For kicks I tried to hit the "download"buttons next to all the other programs listed on that page too, and nothing happens, no "waiting" circle or anything. I have windows 7 and am using Internet Explorer 11 if that makes any difference. Please help! Thanks.
I just tried deactivating my firewall, turning off my spyware, etc. and it still doesn't work. I get the "finger" when I hover over the "download" link, but nothing when I click. I will try it on my old laptop and see if it works on that; I don't understand why it wouldn't work on the newer one. Do you think it would be helpful to bring it to a computer repair place to see if they can get it to work? Thank you for your quick response BTW!
Something must be amiss with the site for educational users, as another report identical to yours has been posted. I'm going to merge your thread with the one started by Maria, since it is the same issue and will contact GS. Hopefully someone will have an answer Monday when they return to work.
When I'm logged on, it isn't as an educational user... and so that must be the difference in why I get the proper download.
One of the forum moderators AC 27 USA and earlier • macOS Ventura 13.6.2, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
ejrolon, I couldn't even get to the point that you show in your screenshot. BUT I was able to download it on my old laptop, which was running w/ Safari. So out of curiosity, I opened the myarchicad.com page on Google Chrome (instead of Internet explorer) on my newer laptop (the one I was having the problem w/) and it seems to be downloading fine as we speak! Not really sure what that means and I still don't know why it wasn't working, but....let's hope it finishes downloading and I'll be all set for the start of classes tomorrow. Thanks to both of you for your help!!!!
Maria are you using Internet Explorer? Try opening the internet using something else (Google Chrome - Safari - Mozilla Firefox - you can download all of these for free). I was having the same issue and this fixed it. Good luck!
If using Internet Explorer you could try this.
Go to the TOOLS menu and choose "Compatibility View Settings" and then add the MyArchicad website address to the list.
I had similar trouble on a completely unrelated website and this fixed the problem (I was using Internet Exploree 11 out of interest).
One of the forum moderators. Versions 6.5 to 27 Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10 Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11