Need help … archicad will not close when quitting

[beratfazlija]

Hello everyone i need a little help with my ArchiCAD, my problem is when i close the file it doesn't close properly it stay like this like frozen, and i have to close it with task manager, i didn't have this problem earlier.
If anyone know what this might be ?

Thank you.

 

[Laszlo Nagy]

So, you are saying that when it is in this state, you cannot use any menu command, for example, to open another file or exit Archicad?

[Barry Kelly]

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@beratfazlija wrote:

 i didn't have this problem earlier. 

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What has changed since earlier?

Has there been a Windows update?

Can you roll your system back to when it did work?

First thing I would do though is make sure you have the latest build for 25 installed - it should be build 7000.

Also make sure you have the security update installed, but that is really for the License Manager.

I have no idea what language version you are using but here are the INT updates...

https://graphisoft.com/resources-and-support/downloads/?section=update&localization=INT&type=FULL&ve...

Barry.

[beratfazlija]

Yes I can use another files without a problem but this is a problem, any suggestions that would be good.

Thank you 

[beratfazlija]

Hmm i don't know for any windows update, i will se to uninstall and install Archicad, or maybe to do a format of my laptop.

Thank you

[Laszlo Nagy]

When you say that it stays frozen, what do you mean?

The fact that you only see the menu and a gray background is completely normal.

I do not see "Not responding" in the Title bar, you say you can open a new project file, so why do you say it is frozen?

[beratfazlija]

okay let me explain: the moment you close your archicad you finished your work and normaly your archicad will close,  but here i have a problem, the moment i close my archicad i will see only this picture that i uploaded so it means it will not close properly as always !!!

[vistasp]

It's unlikely, but are you closing just the file instead of the entire program?  The status bar seems to suggest that the file is not completely closed, though.

When you reopen the project, are you asked whether you want to recover the file?

[beratfazlija]

No it's not like that. I'm closing the program as usual but it's like i got a virus or i don't know what happen, some other files i close them normally.

And yes i know about the recover files, but no I'm not asked to recover my file when i open my file.

Thank you for your time 👍🏻

[vistasp]

So this happens only with specific pln file/s, then?