Undo - Redo - Beachball of Death - Crash

[kwpoulsen]

This happens often enough that this really needs to come to someone's attention.  It's often helpful to undo/redo to select elements that you've worked on recently.  Today I'm creating a site plan from a Civil .DWG. I'm tracing splines (not very complex.Maybe 6 segments) using the polygon tool.  My undo limit is 20. So, when I get to about 13 actions, I undo/redo to select them.  I've learned to slow way down for Archicad so it can catch up (relative to Archicad 12, which was very responsive). But, I undo about 10 times and get the spinning beachball of death.  The only thing I can do at this point is wait for Archicad to crash.

This happens in many projects, doing various commands, on more than one computer. This is such a simple and common activity that one would think that Archicad could handle it seamlessly (like it did in Archicad 12). Not the case.

Can someone please chase down the cause of this bug and fix it?  It's getting old.

[Barry Kelly]

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@kwpoulsen wrote:

This happens often enough that this really needs to come to someone's attention. .......

Can someone please chase down the cause of this bug and fix it?  It's getting old.

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You should contact your local Archicad support.

Take note of the bug (crash report) number and be sure to complete and send of the bug report.

Now contact your local support and ask them to investigate that bug report.

Barry.

[kwpoulsen]

Thanks for a response, Barry.

I used to be an Archicad reseller.  I know that resellers aren't equipped to diagnose and debug crashes of this type.  So, your instructions are adding bureaucratic administrivia to the process of debugging Archicad. 

I would expect Graphisoft to have a link for reporting bugs on the community boards.  The form should specifically ask for steps to recreate it and the bug reporter ID.  Then, copy the local reseller.  That would be much more efficient and effective.

BTW, there's another commonplace bug.  After leaving a few sessions of Archicad open over the weekend, about half of those sessions crash when I try to send/receive.  I won't bother you with this either.  I'll forward this to the reseller so the reseller can hopefully find a way to report it to you.

Cheers,

Kevin

[kwpoulsen]

Again: AC27-2025-02-10-20-57-45-5205

[Lingwisyer]

Might the post weekend crashing be due to a network timeout to the TW server? Might be some settings somewhere to increase the timeout time, though I do not use TW so I have no idea. If this is the cause then it is a fair oversight in the code for it to fail rather than just displayer a connection error and disconnect...

And by commonplace, is that commonplace to you or have you seen other reports of this issue? Maybe link the other reports here

Ling.

[Karl Ottenstein]

Hey Kevin,

Since you are an incredibly long time user and past reseller, you know that the old Archicad-talk was never a place to report bugs, but only to talk about them.   This Community is no different. And you well know that you don’t have to go through layers of resellers to report bugs.  The GSNA technical support team will report directly to Budapest if they don’t already know of a solution.  The GSUS web site has the tech support contact details so that you can phone or email them.  Same as always.

Sorry for your frustration,

Karl