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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Windows 10 N with Anniversary Update

Anonymous
Not applicable
I am unable to get AC19 running since the Windows 10 anniversary update. It cannot get past the GXMedia.dll error message. I have tried running the suggested updates but nothing has worked. I also tried the same things running as administrator but nothing has worked.

Suggestions please?
4 REPLIES 4
NCornia
Graphisoft Alumni
Graphisoft Alumni
Hi Dtanton,

Sorry to hear about the trouble. Please see this Help Center article about the topic:

Best regards,
Nicholas Cornia
Technical Support Team - GRAPHISOFT North America
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Tutorials
GRAPHISOFT Help Center
Anonymous
Not applicable
thanks for the reply.
As I mentioned, I already tried the solutions listed on the page and they don't work.
suggestions please.
Katalin Borszeki
Graphisoft
Graphisoft
Hi,
The Media Feature Pack versions of the HelpCenter article didn’t help, because you have another build of Windows 10 N (14393). We updated the article with your build. Please install this version then try to run ARCHICAD installer again.
https://support.microsoft.com/hu-hu/kb/3133719
http://helpcenter.graphisoft.com/?p=48274
best, k
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base
Anonymous
Not applicable
Thank you. was bashing my head against a brick wall with it. all working now!