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can't open any files


hello, i have two recovered files and suddenly one of them won't open. not even the ones on my usb or saved to my laptop. it won't even start a new project anymore it just crashes the minut i press some command. i tried restarting my laptop and it still doesn't work. i got the dialoge box which asks if i want to recover both or delete them all or just recover one of them but it still doesn't work.

i'd be grateful for an help.


Rubia Torres

Hi @yanavesselina,


Sorry to hear about your issue. I recommend you try to open & repair your file:

Screenshot 2024-04-30 at 7.18.31.png

If this doesn't help, consider reinstalling Archicad (repair installation option). Yet, if it doesn't resolve your issue, please contact your local technical support, preferably with a Bug ID from the crash report (Bug Reporter dialog). You can find a similar case here


Please do keep us updated if the recommendations above were helpful.


Best regards,

Rubia Torres

Community Specialist | GRAPHISOFT SE
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