Ci Doors + Windows : Wall Hole Glitch

[Jasmin P]

Help please! I'm working in Archicad 28, and all of the wall holes around the Ci Doors+Windows are glitching. I've uploaded images of before and after to show the issue. Archicad and Ci Tools are up to date; I've deleted and reinstalled everything multiple times. That seems to be the only way I can reset the project. It's a teamwork file, and multiple users are experiencing the same problem. We are able to fix the model for a few hours, and then the doors and windows glitch.

I exported a solo file to try to repair it while the model was still working properly, and in the middle of cleaning the file, the doors and windows glitched, again. I've contacted Graphisoft support, and they aren't able to reproduce the issue. I don't know if it's a library issue or something else. I'm losing my mind trying to figure out what's going on. If anyone has possible solutions, I would be so grateful.

Before:

 

After:

 

Before:

 

After:

Operating system used: Windows

 

[Lingwisyer]

Looks as if the WALLHOLE and WALLNICHE the the windows are using to cut the reveals is corrupting and reverting to a simple WALLHOLE... You do not get any notification in the reporter?

Ling.

[Barry Kelly]

There is just a single wall and a single CI window object?

Does the same happen with Graphisoft windows?

You are probably better off contacting Central Innovation rather than Graphisoft as they are CI objects.

Barry.