AI Visualiser issues

[EllieBellie123]

Hi everyone,

I'm new to this so excuse me if this is the wrong platform to ask questions. i have just paid for and downloaded a version of ArchiCAD 28 and was excited to try to the new AI visualizer facility. However, I keep getting a prompt up that states i need "a valid ArchiCAD license to use the AI visualizer". I have looked online and the only thing that i can see that this is only available to ArchiCAD collaborate customers. Does anyone know if paying outright for a license means I'm not able to use this facility as i'm not a collaborate customer? 

Thanks,

Ellie 

[cichy · Accepted solution]

Hi Ellie

that's the problem,

I guess you don't have cloud licence, me neither.

https://community.graphisoft.com/t5/Licensing/Getting-started-with-Graphisoft-cloud-licensing/ta-p/3...

Ai visualiser dosen work on hardware, and software licenses on AC 28.  It wasn't mentioned in any press information.

 Michał 

[EllieBellie123]

Thanks Michal,

That is really rather frustrating - i just read that it works on ArchiCAD 28 - i didn't note any reference to Collaborate until i faced an issue and looked into it further.

Thanks for coming back to me so quickly and confirming my concerns. 

regards,

Ellie

[laembert]

I would not call this as "solution"...