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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.
SOLVED!

Broken PC - Licence Problem

FBD
Participant

Hi all,

a user PC got stuck at boot and i had to reinstall windows, being unable to unlink the license.

Now he downloads again the software but the license seems to be stuck to the old windows installation.

Any idea which not involve the local reseller as it's kind of urgent?

 

Thanks in advance!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution

You have to call Graphisoft and they can reset it. The only way.

View solution in original post

Solution
Rubia Torres
Graphisoft
Graphisoft

Hi @FBD,

 

You can find the contact information of your local Graphisoft distributor here: Get in Touch – Graphisoft.

 

Regards,

Rubia Torres

Community Specialist | GRAPHISOFT SE
Need help refining your Archicad skills?
Check our Modeling knowledge base for the best workflow + tips&tricks!

View solution in original post

3 REPLIES 3
Solution

You have to call Graphisoft and they can reset it. The only way.

Barry Kelly
Moderator

When you try to start Archicad without a licence, you should be offered to use an emergency licence.

This should keep you going for a few days - it will expire after 5 days I think.

But you must contact your local support to get the original license reset to your company pool.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Solution
Rubia Torres
Graphisoft
Graphisoft

Hi @FBD,

 

You can find the contact information of your local Graphisoft distributor here: Get in Touch – Graphisoft.

 

Regards,

Rubia Torres

Community Specialist | GRAPHISOFT SE
Need help refining your Archicad skills?
Check our Modeling knowledge base for the best workflow + tips&tricks!