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2024 Technology Preview Program

2024 Technology Preview Program:
Master powerful new features and shape the latest BIM-enabled innovations

Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

Can't Leave Company

MMID
Participant

I'm trying to leave a company that I am no longer working with and it wont let me. I get the error "The user has an installed software key". I have no software key downloaded on my computer. The key that I was using was a 6 month lease that had terminated. After it terminated, I was unable to upload it back to the pool. 

 

Help!

1 REPLY 1
MinhNguyen
Expert

I suggest raising this issue to your local support. I'm pretty sure that there's a way to free your account from that stuck license.

BIM Manager
DKO Architecture - HCMC