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License delivery maintenance is planned for Saturday, July 26, between 12:00 and 20:00 CEST. During this time, you may experience outages or limited availability across our services, including BIMcloud SaaS, License Delivery, Graphisoft ID (for customer and company management), Graphisoft Store, and BIMx Web Viewer. More details…

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Can't Leave Company

MMID
Participant

‎2023-11-02 09:09 PM

‎2023-11-02 09:09 PM

I'm trying to leave a company that I am no longer working with and it wont let me. I get the error "The user has an installed software key". I have no software key downloaded on my computer. The key that I was using was a 6 month lease that had terminated. After it terminated, I was unable to upload it back to the pool. 

 

Help!

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MinhNguyen
Expert

‎2023-11-03 03:03 AM

‎2023-11-03 03:03 AM

I suggest raising this issue to your local support. I'm pretty sure that there's a way to free your account from that stuck license.

BIM Manager
DKO Architecture - HCMC

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