Check the error codes ARCHICAD gives
The error code ARCHICAD gives can help you to discover the problem, also here you can find a collection about the most typical problem with solutions:
CodeMeter/ErrorCodes
Known Issues
In this article you can find a collection about the discovered known issues:
CodeMeter/KnownIssues
Verify the setup
Go through the CodeMeter documentation here on Help Center
Basic troubleshooting checklist:
- Make sure all computer have the CodeMeter driver installed. The driver itself is installed with ARCHICAD, but you can download it from: GRAPHISOFT's home page Sometimes a new driver is released for a new operating system. Use the latest available driver for your operating system from the previous page.
- Restart all related computers, even the server
- Check whether the CodeMeter server runs as server - WebAdmin/Configuration/Network - Run as Network Server
- Verify the Access Control settings - the list should be empty (all access) / the allowed peers should be specified (limited access)
Check the licenses
Make sure the license key has the proper license/licenses loaded to run the purchased GRAPHISOFT products. Visit
http://www.graphisoft.com/downloads/licensing/ and follow the steps there to activate the protection key via the downloaded GRAPHISOFT License Manager Tool (LMT).
Verify the network connections
Make sure the CodeMeter related network communication is possible. To test that telnet can be used:
On Mac
- Open a terminal window and give the following command:
telnet servername 22350
- Server name can be the hostname or the IP address of the server computer, 22350 is the default port for CodeMeter communication, can be changed in CodeMeter/WebAdmin. Use the port that is set there.
- If the connection is possible and is alive the terminal shows the following state:
Connected to servername.office.com
Escape character is '^]'.
On PC
- By default telnet is not part of the Windows installation package. To install it follow Micrososft's description.
- open a Command Prompt - e.g. type in the Run field: cmd
- In Command Prompt give the following command:
telnet servername 22350
- Server name can be the hostname or the IP address of the server computer, 22350 is the default port for CodeMeter communication, can be changed in CodeMeter/WebAdmin. Use the port that is set there.
- the sign of the success is a blinking cursor, which proves that the connection was possible.
If it
fails telnet will give an error message:
- check the firewall settings and make sure 22350 - or the used - port is open
- make sure the network connection works reliable
- also the CodeMeter service should run as server: CodeMeter WebAdmin/Configuration/Network - Run Network Server checkbox
How to report errors
In case the previous steps haven't solved the issue, contact your local GRAPHISOFT distributor with the diagnostic files described here:
CodeMeter/ErrorReporting
