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CodeMeter Troubleshooting Guide

Marton Kiss
Graphisoft
Graphisoft

Check the error codes ARCHICAD gives

The error code ARCHICAD gives can help you to discover the problem, also here you can find a collection about the most typical problem with solutions: CodeMeter/ErrorCodes

Known Issues

In this article you can find a collection about the discovered known issues: CodeMeter/KnownIssues

Verify the setup

Go through the CodeMeter documentation here on Help Center Basic troubleshooting checklist:
  • Make sure all computer have the CodeMeter driver installed. The driver itself is installed with ARCHICAD, but you can download it from: GRAPHISOFT's home page Sometimes a new driver is released for a new operating system. Use the latest available driver for your operating system from the previous page.
  • Restart all related computers, even the server
  • Check whether the CodeMeter server runs as server - WebAdmin/Configuration/Network - Run as Network Server
  • Verify the Access Control settings - the list should be empty (all access) / the allowed peers should be specified (limited access)

Check the licenses

Make sure the license key has the proper license/licenses loaded to run the purchased GRAPHISOFT products. Visit http://www.graphisoft.com/downloads/licensing/ and follow the steps there to activate the protection key via the downloaded GRAPHISOFT License Manager Tool (LMT).

Verify the network connections

Make sure the CodeMeter related network communication is possible. To test that telnet can be used: On Mac
  • Open a terminal window and give the following command:
telnet servername 22350
  • Server name can be the hostname or the IP address of the server computer, 22350 is the default port for CodeMeter communication, can be changed in CodeMeter/WebAdmin. Use the port that is set there.
  • If the connection is possible and is alive the terminal shows the following state:
Connected to servername.office.com
Escape character is '^]'.
On PC
  • By default telnet is not part of the Windows installation package. To install it follow Micrososft's description.
  • open a Command Prompt - e.g. type in the Run field: cmd
  • In Command Prompt give the following command:
telnet servername 22350
  • Server name can be the hostname or the IP address of the server computer, 22350 is the default port for CodeMeter communication, can be changed in CodeMeter/WebAdmin. Use the port that is set there.
  • the sign of the success is a blinking cursor, which proves that the connection was possible.
If it fails telnet will give an error message:
  • check the firewall settings and make sure 22350 - or the used - port is open
  • make sure the network connection works reliable
  • also the CodeMeter service should run as server: CodeMeter WebAdmin/Configuration/Network - Run Network Server checkbox

How to report errors

In case the previous steps haven't solved the issue, contact your local GRAPHISOFT distributor with the diagnostic files described here: CodeMeter/ErrorReporting
Comments
simondk
Participant

Hello, we have another issue with CodeMeter:
Our Macs stall when shutting down and it seems to be because of CodeMeterMacX

Here are the details:

Machine: MacPro6,1

OS: macOS 10.14.6
Archicad: Archicad SE 2019
CodeMeter: version 6.80
After using Archicad, when trying to shut down the Mac, the shutdown stall indefinitely.
When this happens, macOS generates a "*.shutdownStall" file in /Library/Logs/DiagnosticReports/
Example filename: shutdown_stall_2022-03-08-195452_Juniperus.shutdownStall

When "decrypting" the file using the "spindump -i" command, this generates a "spindump.txt" file containing the details.
In our case, the culprit seems to be: "blocked by unfair lock owned by CodeMeterMacX [70] thread 0x6e9"

Could you please have this investigated?

Thanks a lot in advance!

Simon

 

Full file content of our latest case:
Date/Time: 2022-03-08 19:54:51 +0100
End time: 2022-03-08 19:54:52 +0100
OS Version: Mac OS X 10.14.6 (Build 18G5033)

 

Full content of file removed by moderator.

To much information for this forum and it was being reported as spam.

Barry - moderator.

Noemi Balogh
Community Admin
Community Admin

Hi Simon,

These articles are not meant to be technical support in a way that you share logs here. You can mention your issues and some other users might be able to help you with suggestions, but none of us are developers here. If you have such a serious issue, I strongly suggest to contact your local support with the logs you collected already, so they can get in touch with our developers, who are able to investigate your issue.

Thank you,
Noémi

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