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2024 Technology Preview Program

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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.
SOLVED!

Commercial Trial Version NO serial number and NO user id

Mgaby22
Participant

I've downloaded the archicad 26 program. I can not use it because I do not have a User ID or Serial Number. 

 

Now, from reading forums this seems to be a common problem. 

 

It's been 10 days no registration email. Just an order ID number, and some welcome to BIM let's start learning emails. Which I can't because I can't use the application. 

 

Graphisoft claims that the 1-month trial license is just downloaded into your computer "in the background". That's very vague. 

 

If that's so, why is it asking me for the serial number and user id...

 

Can this problem be resolved? 

 

 

Operating system used: Mac Apple Silicon

 

Screenshot 2024-04-01 at 11.20.31 PM.png

1 ACCEPTED SOLUTION

Accepted Solutions
Solution
Rubia Torres
Graphisoft
Graphisoft

Hi @Mgaby22,

 

In accordance to the information shared by @Sefa Yakut and @Markus Denzlinger, we offer trial only for subscription. That means it will run the most up-to-date version and all the others our licensing solution (10duke) is able to manage. Currently it runs only Archicad 27. The availability of trial for Archicad 26 is expected from April 10, 2024, and for Archicad 28, from October 4, 2024.

 

@Barry Kelly, Thank you for sharing our rewly released article. It has been updated with the information above.

 

Best regards,

Rubia Torres

Community Specialist | GRAPHISOFT SE
Need help refining your Archicad skills?
Check our Modeling knowledge base for the best workflow + tips&tricks!

View solution in original post

7 REPLIES 7
Barry Kelly
Moderator

Try clicking on the link to 'Obtain Trial License'.

What does that do?

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Hi Barry, 

 

Clicking obtain trial license just sends me back to the page to download the trial. I already downloaded the trial. 

 

Screenshot 2024-04-02 at 9.43.40 AM.png

Sefa Yakut
Booster

The Commercial Trial version is only available for Archicad 27. For this reason, your license will not be active in Archicad 26.

Barry Kelly
Moderator

I see this was just posted a couple of hours ago ...

 

https://community.graphisoft.com/t5/Licensing/Free-trial-of-Archicad/ta-p/596179

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Barry, 

 

That's the exact same page I just screenshot in my last message! Sounds like you have people running around in circles which I find ridiculous! 

 

Good bye. 

Markus Denzlinger
Graphisoft Partner
Graphisoft Partner

You need to install Archicad 27 for the trial. Older versions cannot use the cloud based license.

 

Regards

Markus

Solution
Rubia Torres
Graphisoft
Graphisoft

Hi @Mgaby22,

 

In accordance to the information shared by @Sefa Yakut and @Markus Denzlinger, we offer trial only for subscription. That means it will run the most up-to-date version and all the others our licensing solution (10duke) is able to manage. Currently it runs only Archicad 27. The availability of trial for Archicad 26 is expected from April 10, 2024, and for Archicad 28, from October 4, 2024.

 

@Barry Kelly, Thank you for sharing our rewly released article. It has been updated with the information above.

 

Best regards,

Rubia Torres

Community Specialist | GRAPHISOFT SE
Need help refining your Archicad skills?
Check our Modeling knowledge base for the best workflow + tips&tricks!

Setup info provided by author