License Manager Problem

[HansGruber]

Hello,

Since yesterday (15/9/25) I have not been able to download my license using the license manager tool (stuck at step 2/4). I can sign in and see that my license is available for download but when I click download I get the error "connection to server could not be established".

I am on Windows 11 using Archicad 25

Things I have tried so far.

• Uninstall and reinstalling the license manager including security update.
• Used another machine (my laptop) same issue
• Tried running as admin
• Tried running in compatibility mode
• Used my phones mobile network rather than my main internet connection to try and connect.
• Repaired codemaster installation

Any help would be much appreciated

Operating system used: Windows 11

[HansGruber · Accepted solution]

So had to delete my anti-virus. I then had to remove the license manager definition from the windows firewall. This seems to have worked.