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About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

License Manager Tool gives error message

Bob Moore
Enthusiast

When I open up the Graphisoft License Manager Tool I've been getting an error message. This started a couple of weeks ago. At first, the message said that the key couldn't be found which was puzzling since I don't use a key. The SW---- was shown so I didn't worry about it.

Yesterday when I opened it up I got a different error message showing the key was missing but without the SW--- listed.

I was able to open the project I worked on Friday and work on it but at the end of the day, I couldn't upload it so I could work at home. When I tried at home It showed up without the SW--- available and I downloaded it and was able to work (no mention of a key). When I finished I uploaded it as usual.

 

When I opened it at work this morning I got the same error message showing the key was missing and without the SW--- listed. I can open projects but I'm concerned about the inability to use the License Manager key properly.

 

I have attached screen shots of the different messages.

Graphisoft issue.jpg

LICENSE MESSAGE.jpg

 

Operating system used: Mac Intel-based Mac Sonoma 14.4.1

AC 7 - 27

iMac 27"

Mac OS Sonoma 14.0

3.1 GHz 6-Core Intel Core

32 GB 2667 MHz DDR4

Radeon Pro 575X 4 GB
2 REPLIES 2
Bob Moore
Enthusiast

Sorry should have said:

When I tried at home It showed up WITH the SW--- available and I downloaded it and was able to work (no mention of a key)"

AC 7 - 27

iMac 27"

Mac OS Sonoma 14.0

3.1 GHz 6-Core Intel Core

32 GB 2667 MHz DDR4

Radeon Pro 575X 4 GB
Ricardo Lopez
Expert

Hi @Bob Moore 

 

Check this link, maybe it works for you:
https://community.graphisoft.com/t5/Licensing/Key-Content-is-Not-Accessible-Error-Message-Pops-up-in...

 

Regards. -

M. Arch. Ricardo López
BIM Consultant | Project Solutions and Services | Panama
AC17-27 SPA+INT | Windows 11 | MSI WE75 9TK, 32GB, Nvidia Quadro RTX 3000