License delivery maintenance is planned for Saturday, July 26, between 12:00 and 20:00 CEST. During this time, you may experience outages or limited availability across our services, including BIMcloud SaaS, License Delivery, Graphisoft ID (for customer and company management), Graphisoft Store, and BIMx Web Viewer. More details…
on
2019-06-19
12:00 PM
- edited on
2023-05-15
12:40 PM
by
Noemi Balogh
1. The current user account of the operation system should have read and write permissions for the following folders and all the enclosed items (click for screen shots):
2. In case you control network communication by firewall/proxy etc., please make sure that License Manager Tool can communicate with these hosts.
3. If all the permissions are set, the next step is disabling all the firewall and antivirus solutions for the time of the license management. Some of these security solutions are very strict, so it is not enough to terminate or suspend them, but they should be totally disabled. It is also possible that an operating system update changes their settings (e.g. Windows update can easily change the Windows Defender settings). 4. If the licensing still does not work, and the same error message appears, License Manager Tool and CodeMeter driver uninstall and reinstall is suggested. Note:
If the issue persists, please ask the help of your local distributor to forward your issue to technical support.