Loss of Features with expired SSA/Forward

[MDunkin]

As many of us are being transitioned off perpetual licenses, I discovered today that PARAM-O and the Python Palette are no longer accessible without an active SSA membership. Graphisoft, this makes the decision for our studio to stay or return to Revit much easier.

We’ve purchased 11 licenses and consistently maintained our SSA membership since joining with version 24, now on version 28. Nowhere in any online resources or documentation does it state that certain features can be deactivated at will.

This is extremely disappointing.

Operating system used: Mac Intel-based

[Jody S Keppers]

I sent a request in to Graphisoft for information about the transition. As with MDunkin, I have only dealt directly with Graphisoft for the last 12 years or more. I have received no response whatsoever. 

[Laszlo Nagy]

The "Forward" page lists all the features and services that are part of SSA/Forward:

https://graphisoft.com/forward/

So, if you do not have/do not renew your SSA/Forward, these features/services will not be available.

[Karl Ottenstein]

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@Laszlo Nagy  wrote:

The "Forward" page lists all the features and services that are part of SSA/Forward:

https://graphisoft.com/forward/

So, if you do not have/do not renew your SSA/Forward, these features/services will not be available.

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Great link to a summary of provided features.  But, still, it seems unfortunate that individual pages on the web site are inconsistent… for example the links I provided earlier that show that the PARAM-O page says that it is a SSA feature, yet the Python page does not.   Such inconsistency makes it more frustrating for a customer who finds a feature stops working to realize why… as going to the feature page is a more likely first step than thinking of looking for the Forward page I think.

[Laszlo Nagy]

I will inform GS HQ about these.

[MDunkin]

This is an actual response we received yesterday from our new GS account manager. 

" It was nice to talk with Briana last week. We have not forgotten about you.  You are all set to move into the subscription deal we talked about last year. We are still updating our subscription portal for 2025 and once it is up and running, we will give you all the details on how to sign up. I will stay in touch. "