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2024 Technology Preview Program

2024 Technology Preview Program:
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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

No license after reinstall of OS in License manager tool

Paul Martin
Participant

My digital license is uploadet, but not showing in manager tool after reinstall of OS (Win 11). Can not use Archicad after this. Need to download license for uploading license again. How can I download license again?

2 REPLIES 2
Barry Kelly
Moderator

If you did not upload it to your company pool before re-installing your OS, then I don't think you will be able to get it back.

You will need to contact your local Archicad (Graphisoft) support - the people you bought the license from - explain what you have done and ask them to reset the licence into your company pool.

You can then download it again to your machine.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Thanks Barry, for the quick and good answer.

I will contact support so this can be fixed.

There will be a small fee to fix this but that's ok, my fault. Upload license before reinstall OS on your computer is the soluton next time...