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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

“You have been signed out - Archicad needs to be restarted”

Out of the blue, in the middle of work. Very practical. Endearing.

Screenshot 2024-10-02 at 20.02.07.png

9 REPLIES 9
Karl Ottenstein
Moderator Emeritus

Crazy.  Did you lose the work from that session?!

 

PS. What version is this happening in...28?

 

AC 28 USA and earlier   •   macOS Sequoia 15.4, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

AC27 latest update. I had two sessions open, a few minutes wasted. It allowed me to save before closing (which is not immediately evident in the pop-up, and makes it even scarier). 

TooManyDucks
Contributor

I've just had the same thing happen. Two files open in v.27 and one in v.26. Windows 11.

What kind of license do you have.

Cloud, software or a network USB key on a server?

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Hana Arch
Newcomer

This just happened to me and I'm unable to sign back in or work offline. Internet speed is good, computer is updated and restarted. Any tips welcome.

Barry Kelly
Moderator

When you restart Archicad, at the start screen will be an option to 'Sign In' with your Graphisoft ID at the top right.

Does this work.

Or it you still have Archicad running, you can go to the HELP menu and choose 'Sign In'.

 

If neither of those works, contact your local Archicad support.

 

Barry.

 

 

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Just had this happen to me, cloud license, 3 teamwork files open from BIMcloud, unexpectedly signed out of Graphisoft both in Archicad and on the Graphisoft website.

 

Come on Graphisoft... you gotta do better than this...

Graphisoft Certified BIM Manager
AC27 USA - build 6000 - HP ZBook 15 G6 - Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz, 16GB RAM - Windows 10 Pro
Lingwisyer
Guru

The fact that you need to restart the software before it can re-authenticate is rather backwards... Maybe someone should make a wish regarding this being ammended. Sounds like a more probable wish than the Licence Manager being made MFA compatible...

AC22-28 AUS 3110Help Those Help You - Add a Signature
Self-taught, bend it till it breaksCreating a Thread
Win11 | i9 10850K | 64GB | RX6600 Win11 | R5 2600 | 16GB | GTX1660
Eduardo Rolon
Moderator

Have had this happen to me and I still use a physical hardware key.

Gs's implementation of this kill switch is not the best. IMO Rhino handles their licensing way better.

Eduardo Rolón AIA NCARB
AC28 US/INT -> AC08

Macbook Pro M1 Max 64GB ram, OS X 10.XX latest
another Moderator