"License in use on your other device"

[Ebatte]

After updating to the new cloud licensing system, all of our users receive a notification after joining a network outside of the company, or after rejoining the company network - "License in use on your other device"

Of course, no one has another device. This notice is purely prompted by the change in network, which is not by design. I find it hard to believe that we may be the first/only cloud license users to experience this, but GS support seems to have never heard of it.

Anyone else?

Operating system used: Mac Apple Silicon 15.3 Sequoia

[Branden Richards]

Having this problem right now, thinking it is an issue with Graphisoft servers, did you ever get it back up?

[Ebatte]

Following the instructions in the dialog will resolve the issue temporarily, until the user changes networks again. I wouldn't think it is a server-side issue, but changing networks should not even be a problem and the license server should expect it. Of course, that's something that happens very frequently with laptop users.

[Karl Ottenstein]

Yes, this seems very wrong... the IP address does not identify a device... the MAC address does.  Somebody at Graphisoft must have implemented this incorrectly. 🙄 However... that said... there is a feature on all Apple devices (all? mabe just iphone and ipad) that, for security, generates a random MAC address for each network that you connect to as a privacy protection from having your activity tracked.  You might check to see if that is turned on?

[Karl Ottenstein]

Yeah, it is on Macs too.  In Sonoma, it is under the Details button for the network you're connected to.  I wonder if it has to be set to "off" to work with the Graphisoft cloud license server?  Mine is set to Fixed in this screenshot for privacy - not sending anyone my real MAC address.. but I still use a Codemeter key, so wouldn't know about the cloud license impact...

 

[Ebatte]

I also initially suspected this could be part of the problem. To test this theory I rotated the wifi MAC address deliberately and did not receive the error.

[Karl Ottenstein]

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@Ebatte wrote:

I also initially suspected this could be part of the problem. To test this theory I rotated the wifi MAC address deliberately and did not receive the error.

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Great!  Thanks for testing that, Eric.  Tech support say anything?

[Ebatte]

Tech support gave me their generic response “make it happen again and send us the fastlogger info”. If they have access to the documentation of how cloud licensing actually works then I could’ve gotten a real response. Someone knows, but is hidden behind the veil.

No I haven’t sent logs yet because I’m traveling for two weeks and haven’t experienced the error. Meanwhile, every. single. person. in my office keeps having the same issue.

[MinhNguyen]

"you could ask your colleagues to grab the Fastlogger for you" that's what they would say 😄

In all seriousness, this sounds simple enough to replicate on the HQ, not sure why they ask for the log, unless they can't reproduce it in-house, meaning even their documents don't include any info that could help with the case.

It could be something that is specific to your company setup that somehow triggers a wrong license warning?

We don't have subscription license to test either, anyhow I'm interested in how it will turn out to be

[Ebatte]

I glanced at my own fastlogger logs and didn’t see anything of interest, fwiw. If we are able to pull a cloud license *in the office network environment* and can also pull a cloud license *outside the office network environment*, then I’m at a loss as to why the cloud license server would think that another device has already claimed the license.

The key to understanding this is to know how the cloud license server actually identifies a “device” when there is only one device using the license.