Bugs - window settings

[Anonymous]

In 3D window.. these settings don't work....

why?
Thank you

[Anonymous]

no one can help me?
If what I say is correct, how can I report this bug to Grahisoft?

Thank you
Nicola

[David Maudlin]

Nicola:

The US version does not look like the Int version, but the parameters work here. You may need to post more information about the various parameters for this particular window.

Are you using AC 16 (screen shot) or AC 15 (signature)?

David

[Laszlo Nagy]

Nicola wrote:
no one can help me?
If what I say is correct, how can I report this bug to Grahisoft?

Thank you
Nicola

Toward the top of the page you can see the "Report a bug" link.
Click that to report a bug.
I will also let Graphisoft know about it.

[Katalin Takacs]

Hi Nicola,

Thank you for your remark, we schedule to fix this library issue in the next version of ArchiCAD.
As a workaround please try to set the casing values from the Parameter list in the Window Settings Dialog.

I hope it helps.

[Anonymous]

Thanks to all.

Katalin Takacs:

No, the settings don't work even from the Parameter list in the Window Settings Dialog...

laszlonagy:

If I click 'report a bug' I go to my reseller but they don't help me with this problems (I don't know why but they say to contact directly Graphisoft for bugs or similar)....

David Maudlin:

It's correct, I work with AC16, thank you

Nicola

[Laszlo Nagy]

Nicola wrote:
laszlonagy:
If I click 'report a bug' I go to my reseller but they don't help me with this problems (I don't know why but they say to contact directly Graphisoft for bugs or similar)....

Hm, that is strange. As far as I know the standard route is thorugh the reseller. Just imagine how many Tech Support Engineers GS would need to employ (and in how many languages) if this was true that all such reports need to go straight to Graphisoft.

Can you tell me the name of your reseller? I will forward that info to Graphisoft.

[Anonymous]

Cigraph...

Perhaps they contact Graphisoft only for major problems ...

Wish: It would be interesting if there was a more direct maybe directly inside Archicad...

Nicola

[Fabrizio Diodati]

I don't follow ArchiCAD Tech Support from at leats 10 years so I cannot know how the procecedures work now in Cigraph but I cannot believe what you are saying.
Maybe they told you this trouble has to be fix by GS (because the library is developed by GSHQ and we cannot change these library parts) but, anyway, teh report to GS should be done by the Distributor and not by teh user.
I suggest you to send an e-mail to Rossana Mason or to contact the girls from Tech Support in order to clarify this matter.
I'm sure it has been just a misunderstanding... At least I hope so!

Friendly
Fabrizio

[Katalin Takacs]

Dear Nicola,

We checked the Window Settings again, and it worked well from the Parameters list. I attached an image about this setting.
If it still does not work on your computer, please forward the .pla project to us.

I am waiting for your response.
Regards,