New crash and fix

[Rick Thompson]

I am on a new computer (intel w/ ATI 2600 (with a bad reputation)) and just started having a consistent freezing of AC.. many times. If I select drawings on a sheet with the arrow by click and dragging AC hangs (see picture as to how far it goes before locking). That does not happen except on a sheet with placed drawings. It might eventually clear, but not for long. I opened many PLN's and while it was not completely consistent, it was with most. I restarted the computer several times, let it cool (incase it was the video card), but I was getting the same behavior, until I updated the external drawing (they are Absolute Path and Manual update). After that I have not had that issue. The drawings don't stay linked, they revert to a warning yellow triangle, but it stops crashing AC.

What the help is this about? Intel code? Anyone else have this or ideas why?

[DVH]

Rick wrote:
I am on a new computer (intel w/ ATI 2600 (with a bad reputation)) and just started having a consistent freezing of AC.. many times. If I select drawings on a sheet with the arrow by click and dragging AC hangs (see picture as to how far it goes before locking). That does not happen except on a sheet with placed drawings. It might eventually clear, but not for long. I opened many PLN's and while it was not completely consistent, it was with most. I restarted the computer several times, let it cool (incase it was the video card), but I was getting the same behavior, until I updated the external drawing (they are Absolute Path and Manual update). After that I have not had that issue. The drawings don't stay linked, they revert to a warning yellow triangle, but it stops crashing AC.

What the help is this about? Intel code? Anyone else have this or ideas why?

I'm not sure if I am having the sae problem as you. I worked on an AC11 model for months on a G5, then bring it home to work on an Intel MacBook... only to find that the project crashes everytime upon opening the file.
About a month ago, the model would open then when it got to loading libraries it would crash, I was able to get around this by opening a template without libraries and one library folder at a time, add another new one until it revealed it's self......
now if I opened the PLN file it doesn't give me a clue... so I will check to see if it is a linked drawing issue or a library issue, tomorrow and send a follow up response.
Dwayne Van Horn

[Anonymous]

We have seen this in two disguises:
1. Freeze on drag - was a library problem as per DVH's posting. Reinstalled the library & no more problem.

2. Hang on drag - the Mac swirly wheel which went on ad-infinitum.
Was probably a network lookup / permissions problem- we altered our server HDDs and started getting lots of afp errors related to network paths.
There also appeared to be library permissions errors where certain libraries weren't available to load over the network & other curiosities. The drawing drag hang appeared at the same time.

We never really got to the bottom of 2. An subsequent upgrade to OSX 10.4.6 on all the machines made the problem go away.

All the machines at the time were PowerPC's btw.

Hope this helps.

[Anonymous]

Rick, I was having almost the exact problems on PC, but also hanging on the panning while in views, a lot!!
My IT son called it potentially "memory leaking". Program not letting go of memory when it's suppose to, even with the 4gigs you have, it can eventually fill up. One thing is to not close the views with red X but with ctr W (top bar window tab) that really helped a lot. Also using ctr alt del will show you memory available, which I'm guessing you already knew, but that graphicly showed me the memory usage was continuing to rise the longer I had AC open. But sometimes I had to close views by Ctr W, then close AC and reboot PC to clear all the way. It got better with build 1114 and with memory management I have it under control even on my old machine of only 1.8 and 1 gig! and basic video , (non approved).
New machine is almost ready and will be vista, which has ability to add extra external memory loading so machine won't have to go to hard drive so often.
Larry

[DVH]

"I worked on an AC11 model for months on a G5, then bring it home to work on an Intel MacBook... only to find that the project crashes everytime upon opening the file.
...the model would open then when it got to loading libraries it would crash, I was able to get around this by opening a template without libraries and one library folder at a time, add another new one until it revealed it's self......
now if I opened the PLN file it doesn't give me a clue...
Dwayne Van Horn

As Promised: I worked the crash issue until I am Blue...I could not figure out why the Template file opened just fine, but my Project did not....So I did discover that I did not have a few of the ADD-ONS on the Intel MacBook that I had on the G5. (Such as Accessories: Roof,Slab,Wall) So I added them, and I think I have the answer, because the file is opening and no crash at startup.... I just had to wait while it loaded libraries, then it Crashed. javascript:emoticon(':?') I think I narrowed it down to a folder of library parts.... this library is a culmination of special project libraries and things we have created.... so I will try to narrow down which ones. Could it be OLD library parts that need to be updated to work with AC11...?
I will follow up after I get to the bottom of this.