Erwin wrote:Erwin, I have a very good local reseller, who is quite knowledgeable with general issues, but he isn't really working with AC on a daily basis, so he often doesn't know about more subtle issues. I usually give him a try first, but know that ultimately I'm going to be calling tech support, which is GS North America -- providing tech support for the entire U.S.
Luckily in about 15 years we've never been treated like this by support from our local reseller, so not all of them are bad!
NCornia wrote:This is the part that makes me quite uncomfortable. Who is deciding whether this is a shortcoming or not? We call in with an issue like, "Why isn't this one interior elevation showing the heavy wall outline like all of the others?" If we are met with a response like, "The wall profile behaviors are clearly shown in the (3,744 page) Reference Guide. We will be happy to TRAIN you to get the results you want, though, for a price" personally, I would be more than a little upset. If I want to get training in how to generically draw interior elevations, that's one thing. If I have to pay more money because GS has made the program so complicated that a reasonably smart guy can't figure it out after using the program for decades, that's another.
The paid service our North American BIM advisor team is also provided complimentary if the issue is deemed a bug or shortcoming on the part of GRAPHISOFT.
Richard wrote:Well 25 years with AC and guess how I spent most of my day... trying to work out why beams were showing in some views & not others. Eventually tracked down to the Renovation filter and similar named settings applied to some beams. Most of the time I assumed it was a new case of buggy beam display settings after the latest update.
If I have to pay more money because GS has made the program so complicated that a reasonably smart guy can't figure it out after using the program for decades, that's another.