CARMELHILL wrote:Your experience should be an embarrassing and huge wake-up call to Graphisoft (and parent Nemetschek)... since Graphisoft North America headquarters in Boston is itself the New York sales contact according to the Graphisoft web site. If even headquarters cannot respond, there is a huge problem.
What's the big secret Graphisoft? And get some better sales reps. Your sales force is too hard to reach.
CARMELHILL wrote:I think you meant "extortion," but you are essentially correct. Autodesk used to have a "perpetual license" option with a "maintenance plan." This license would work forever at the current version whenever you stopped the maintenance, but if you didn't renew your maintenance for 3 years (I believe it was), you would have to buy the full license all over again if you wanted the latest version. Now, they only offer subscriptions where you need to "pay to play." I have been turned off to Autodesk's business practices ever since they unilaterally cancelled license transfers during R14, wiping out my initial investment when I moved to ArchiCAD.
... They just stole all your intellectual property and turned to exhortation to keep you as a client. <snip>
Chief Architect is bullet proof. It never crashes. Unfortunately, it has zero commercial tools.
CARMELHILL wrote:I don't know the GS policy, but if you aren't getting good service from your local rep, I certainly wouldn't hesitate to contact someone else. My own rep is Archvista, and they always have been very responsive. I know nothing about the other two reps.
Am I allowed to buy from a sales rep outside my local area? Archvista looks good, Cadeshack too, and 3DCADCO in Miami.