If you cannot view anything in 3D, then your display (graphics) driver is not up-to-date.
Check on the web site for the manufacturer of your laptop to see if there is an driver update for your graphics card.
If your laptop manufacturer does not post one, check the manufacturer of the graphics card itself and/or run Windows Update and see if there is one listed under Optional Hardware updates.
I've never heard of 3D failing completely though. Start an empty project and create just one wall and then open the 3D window. Does that work?
Karl
One of the forum moderators
AC 28 USA and earlier • macOS Sonoma 14.7.1, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB