BIM server works only on my computer

[Anonymous]

HELLO! i have a problem with BIM server. I created a bim cloud and users there. then i shared a project and gave to another user his login, password and the my bim server's address. but he can't log into it, the error is "cannot connect the server". i don't know what to do with it. i checked my server it's online and in team project file it is my account is online. do you know what is the problem?

[Christophe Fortineau]

Hello Elina,

BimCloud software is on your computer ?
BimCloud software is on another computer ?
BimCloud is into your office or far far away ?
Are your collaborators far far away ?

If you try to do remote work for a collaborators.
Your modem is like a security guard who protects your client's home network.

To access a computer station (BimCloud server for example) you have to know :
- your client's modem public IP (and not its local IP)
- your client's BimCloud port (80 like example below)
- change client's modem port parameter to allow access



You may be at the computer at the bottom right

[Noemi Balogh]

Hi elina,

I suggest you to check out our Help Center article in this topic: https://helpcenter.graphisoft.com/knowledgebase/126774/

Kind regards,