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AC19 Upgrade error?

KeesW
Contributor
I attach an error message received since upgrading my AC19 with upgrade 4100. No idea what it means or what I should do.

AC19 LicenseManageBase error.JPG
Cornelis (Kees) Wegman

cornelis wegman architects

AC 5 - 25 Dell XPS 8940 Win 10 1TB SSD 2TB HD RTX 3070 GPU
Desktop: Archicad 5.5 - 25, Win10 64, Core i7 , 16 GB RAM, NVidia GTX560 Ti, 1.5TB HD, 500GB SSD

Laptop: Archicad 16 - 24, Win10 64 Core i7, 8GB RAM, 2GB NVidia GT 540M
3 REPLIES 3

Barry Kelly
Moderator
Has this file been quarantined by your anti-virus software?
If so then maybe you can restore it.
If not all I can thing of is to reapply the hotfix or possibly even Archicad and then the hotfix again.

I am in a habit of duplicating and renaming my Archicad program folder before I apply a hotfix.
That way I always have the original un-hotfixed version I can fall back on if I need to.

Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Anonymous
Not applicable
Barry wrote:

I am in a habit of duplicating and renaming my Archicad program folder before I apply a hotfix.
That way I always have the original un-hotfixed version I can fall back on if I need to.

Barry.
That's a good idea I'm gonna steal, thanks Barry.

KeesW
Contributor
Thanks Barry.
I put the hotfixes in my download directory that also contains the original AC files. That way I can always go back.

I did turn off the virus checker before installing the hotfix version. I've now removed and reinstalled AC19, will turn off my virus checker (NOD32) and will try to install the hotfix.
Cornelis (Kees) Wegman

cornelis wegman architects

AC 5 - 25 Dell XPS 8940 Win 10 1TB SSD 2TB HD RTX 3070 GPU
Desktop: Archicad 5.5 - 25, Win10 64, Core i7 , 16 GB RAM, NVidia GTX560 Ti, 1.5TB HD, 500GB SSD

Laptop: Archicad 16 - 24, Win10 64 Core i7, 8GB RAM, 2GB NVidia GT 540M

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