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Frequent crashes when closing tabs

jffgrffn
Enthusiast

I've noticed AC25 crashing frequently when closing any tabs (including Action Center) since updating to macOS Monterey v12.3 yesterday. The only way I've found to reduce (but not eliminate) the crashing is to go to a plan view and then use Window > Close All Other Tabs and Windows. I've tried opening my PLN with the repair option as well as cleaning my preferences but neither of these approaches have helped. I've submitted a bug report with every single crash. Here's the latest Bug ID: AC25-2022-03-15-12-13-27-8871

 

Any suggestions? 

iMac 27 (2020) 3.8 GHz Core i7; 128 GB RAM; Radeon Pro 5700 XT 16 GB GPU (macOS Monterey)
ArchiCAD 25/24 Full (latest builds). User since AC12 (2008).
17 REPLIES 17

Barry Kelly
Moderator

@jffgrffn wrote:

I've submitted a bug report with every single crash. Any suggestions? 


It is great that you have submitted the bug reports, but don't expect to here anything back.

You will need to follow up with your local Archicad support people quoting those bug numbers and ask them if they can tell what the problem is.

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Thanks Barry. I've emailed GSNA support per your suggestion. I'm casting a wide net here. I can't be the only one.

iMac 27 (2020) 3.8 GHz Core i7; 128 GB RAM; Radeon Pro 5700 XT 16 GB GPU (macOS Monterey)
ArchiCAD 25/24 Full (latest builds). User since AC12 (2008).

Ole Saalmann
Contributor

Same here. Alerted german support.

ARCHICAD since 4.55 | macOS current | AC 25 current

INTEXHOMES
Contributor

Same here. Crashes every time I try to close a tub. AC 25 with latest update. 

Barry Kelly
Moderator

Just to let you know, I have just installed update 5005 for AC25, and so far I have not experienced any crashing when closing tabs (nor did I before the upgrade).

But I am a Windows user.

 

I see 2 of you seem to be using macOS Monterey.

Not sure about @INTEXHOMES ?

 

I wonder if this is limited only to Mac users?

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Yes, I use MacOS Monterey with the latest update. 

blgp
Contributor

Same here! It happens since the tatest update of macOS Monterey to the version 12.3!

 

Please fix this immediately!!!


@blgp wrote:

Same here! It happens since the tatest update of macOS Monterey to the version 12.3!

 

Please fix this immediately!!!


I suggest that all macOS Monterey users (or anyone that this is happening to), contact there local Archicad support people and complain loudly.

Hopefully they will then escalate this to Graphisoft HQ.

The more sources this comes from, the more urgency might be placed on fixing it.

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

blgp
Contributor

@ Barry Kelly

Will do that, as soon as the hotline opens.

 

@ All

Please support this thread here, for more support of the Mac platform.

jffgrffn
Enthusiast

AC24 (on macOS Monterey 12.3) also crashes when closing tabs. So, in essence, the only two versions of Archicad that were compatible with macOS Monterey are now buggy after the 12.3 macOS update.

iMac 27 (2020) 3.8 GHz Core i7; 128 GB RAM; Radeon Pro 5700 XT 16 GB GPU (macOS Monterey)
ArchiCAD 25/24 Full (latest builds). User since AC12 (2008).

Msilva
Participant

Same problem here.

macOS Montery 12.3 AC24 6004 NOR

 

What a mess these yearly updates from Apple and Graphisoft have become.

Ole Saalmann
Contributor

Workaround: Don't click on the closing "X". Don't hover over the closing "X". Use menu command "Close All Other Tabs and Windows" (as stated in initial post). Use Command-3, Command-2 etc. to change tabs.

ARCHICAD since 4.55 | macOS current | AC 25 current

Or turn the tab bar off completely?

That way you can't accidentally click any of the tabs.

Then either unlock the view windows and arrange them as you want, or use the WINDOWS menu to select the view you want.

Old school might be the best way for now.

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

jffgrffn
Enthusiast

Interesting. I hadn't noticed that hovering cursor over the closing X also caused a crash.

 

Great suggestion Barry. Thank you. I'll give that a try. (Windows menu > Hide Tab Bar)

iMac 27 (2020) 3.8 GHz Core i7; 128 GB RAM; Radeon Pro 5700 XT 16 GB GPU (macOS Monterey)
ArchiCAD 25/24 Full (latest builds). User since AC12 (2008).

Jonas Krieg
Contributor

Same problem here.

macOS Monterey 12.3 AC25 5005 CHE

ArchiCAD 25 5005
MacOS 11.6.3 / MacOS 12.3

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator

Dear All,

 

Thank you very much for the reports and notifications so far!

At the moment, our developers are actively working on it. More details can be found here: Archicad crashes on macOS 12.3 when closing a tab with the Tab Bar.

 

Thank you once again for your help and understanding!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Johnva2
Participant

I am having the same issue on Windows v10.

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