If you go to the Help>License Information Dialog, does it show the EcoDesigner STAR license in the list at the top?
If you apply the AC21 Standard Work Environment Profile, does the Energy Evaluation menu correctly appear under the Design menu, with all 9 commands?
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AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27