Teamwork & BIMcloud
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BIMcloud Basic and Archicad not linking

INDUVARA
Participant

We have 4 licences of AC in our offices and a BIMcloud Basic in our own server.
Only 1 of the 4 licences connects to BIMcloud Basic. We are unable to link the other 3 licences.

Please help, guide, our local GS support team has no clue and we are waiting forever.

@Noemi Balogh 

1 ACCEPTED SOLUTION
8 REPLIES 8

Hello Noemi,

 

Can you clarify which archicad releases and which archicad maintenance releases are installed. Which ones don't connect? Which version of archicad is installed on the BimCloud side ?

 

Is this a recent issue? Was it working before a possible update ?

Christophe - FRANCE
Archicad Designer and Teacher
Archicad 15 to 27 FRA FULL

OS 11.6 Big Sur - MacBook Pro 2017 - 16Go RAM
"Quality is never an accident ; it's always the result of an intelligent effort" John Ruskin
MKhanh
Participant

Hi INDUVARA
You can check the network system, whether they have communicated with each other. Maybe you need IT for this.
Exsample : Server IP: 192.168.1.10
Client PC IP: 192.168.1.xxx ( 1-999)
Can you send a picture of bimcloud web browser so I can give you a review.
Since based on what you said only 1 license is connected to bimcloud basic, it's like you have installed bimcloud and not bimcloud basic.
A sreenshot like this.Capture.PNG

We  are using AC 26 INT 5002 Win 64 Full and BIMcloud BIMcloud-2023.1-27.0.358.4103-1.1

 

 

Both Server and PCs are updated.

 

INDUVARA_0-1692855419241.png

 

 

Everything stopped working after the updates were installed.

Thanks

 

Thank you, it is not an IT issue but I can see what you mean.

INDUVARA_1-1692855510958.png

The above screenshot is from our Server

 

And this one from the user whose licence is connected.

INDUVARA_2-1692855736131.png

 

Maybe this is the issue, the GS support installed this for us.
We cannot figure out why one Licence is working and other 3 are not.

Thanks, INDU

Noemi Balogh
Community Admin
Community Admin

Follow this article: https://community.graphisoft.com/t5/Teamwork-BIMcloud/How-to-Downgrade-from-BIMcloud-to-BIMcloud-Bas...

As it was mentioned by MKhahn, you installed BIMcloud instead of BIMcloud Basic, so you don't have the necessary BIMcloud licenses. The downgrade will solve your issues.

Noémi Balogh

Community Expert, Admin

Thanks, we manager to downgrade but unfortunately we are unable to SHARE files from AC 26

INDUVARA_1-1692865287901.pngThe share button is blurred out.

INDUVARA_2-1692865379450.png

 

This is my role in the Bimcloud Basic.
Thanks, INDU

 

Solution
Noemi Balogh
Community Admin
Community Admin

Did you lock BIMcloud Basic to Archicad 26? If you selected any other version or didn't set it, it won't work.

Better one is if it's not set yet, then you need to lock it to Archicad 26. If it was locked to anything else, it means you need to reinstall BIMcloud.

Noémi Balogh

Community Expert, Admin

Thank you Noemi, we uninstalled and re-installed with the AC26 lock and all is working now, 😊

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