SOLVED!
BIMcloud Libraries showing empty

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2019-10-30 07:11 PM
2019-10-30
07:11 PM
we have a network of 10 workstations (Windows 10), and BIMcloud Basic 22 is running on a different computer. Only one computer out of these will show empty BIMcloud libraries in ALL Teamwork projects we open. All the rest of the computers load the library objects perfectly in the same files. See pictures below:
Could someone please explain how this could happen?
Thank you for any help!
Kinga
Kinga Wolter
Project Director / BIM Manager
Intel(R) Core(TM) i7-4770K CPU @ 3.5 GHz, 32 GB RAM
NVidia Quadro M4000 1GB, 250 GB HDD, WIN10 PRO
User since AC13
Project Director / BIM Manager
Intel(R) Core(TM) i7-4770K CPU @ 3.5 GHz, 32 GB RAM
NVidia Quadro M4000 1GB, 250 GB HDD, WIN10 PRO
User since AC13
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
Solution

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2019-10-30 07:23 PM
2019-10-30
07:23 PM
Delete your the Libraries from your Local Data Manager. This will force a reload of the libraries from the BIM Server.
Think Like a Spec Writer
AC4.55 through 28 / USA AC27-6010 USA
Rhino 8 Mac
MacOS 15.2
AC4.55 through 28 / USA AC27-6010 USA
Rhino 8 Mac
MacOS 15.2
4 REPLIES 4
Solution

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2019-10-30 07:23 PM
2019-10-30
07:23 PM
Delete your the Libraries from your Local Data Manager. This will force a reload of the libraries from the BIM Server.
Think Like a Spec Writer
AC4.55 through 28 / USA AC27-6010 USA
Rhino 8 Mac
MacOS 15.2
AC4.55 through 28 / USA AC27-6010 USA
Rhino 8 Mac
MacOS 15.2

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2019-10-30 08:15 PM
2019-10-30
08:15 PM
Perfect, thank you Aaron!
It worked. What can bug down the Local Data folder?
It worked. What can bug down the Local Data folder?
Kinga Wolter
Project Director / BIM Manager
Intel(R) Core(TM) i7-4770K CPU @ 3.5 GHz, 32 GB RAM
NVidia Quadro M4000 1GB, 250 GB HDD, WIN10 PRO
User since AC13
Project Director / BIM Manager
Intel(R) Core(TM) i7-4770K CPU @ 3.5 GHz, 32 GB RAM
NVidia Quadro M4000 1GB, 250 GB HDD, WIN10 PRO
User since AC13

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2019-10-30 08:20 PM
2019-10-30
08:20 PM
This a 22 bug we reported last year. Still waiting for a Hotfix that actually fixes this. Probably never going to happen since 23 has been released and they are busy attending to the 23 bugs.
David Larrew, AIA, GDLA, GSRC
Architectural Technology Specialist
a r c h i S O L U T I O N S
WIN7-10/ OSX 10.15.7
AC 5.1-25 USA
Architectural Technology Specialist
a r c h i S O L U T I O N S
WIN7-10/ OSX 10.15.7
AC 5.1-25 USA
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2019-11-14 12:22 PM
2019-11-14
12:22 PM
I might be a bit late for the party, but you can find an explanation about this issue on Help Center:
https://helpcenter.graphisoft.com/knowledgebase/119387/
https://helpcenter.graphisoft.com/knowledgebase/119387/
Noémi Balogh
Community Expert, Admin