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Teamwork & BIMcloud
About Teamwork, BIMcloud, BIMcloud Basic, BIMcloud Software as a Service, network settings, etc.

BIMcloud Library does not load

AEismann
Participant
Hi all,

We are using archicad 23 together with BIMcloud basic for archicad 23 ver. 2019.4 (23.0.2504.1102). As you can see in the screenshots attached, we have a library with files in it 76MB, which of we cannot see the content or use it. I tried to delete the local library, but it still does not work, any suggestions ?

Kind regards,
A. Eismann
AC23 NED 7000 | AC24 NED 5000

Win10 | i9-9900k | 32GB | RTX 2080 Ti
21 REPLIES 21
Laszlo Nagy
Community Admin
Community Admin
I think there will be something in that library that causes the crash.
Please contact your local reseller and let them know about this issue, possibly also send them the library in question so they can investigate.
Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27
AEismann
Participant
LaszloNagy wrote:
I think there will be something in that library that causes the crash.
Please contact your local reseller and let them know about this issue, possibly also send them the library in question so they can investigate.
Great ! thanks for the help.
AC23 NED 7000 | AC24 NED 5000

Win10 | i9-9900k | 32GB | RTX 2080 Ti