Can't install BIMcloud under Windows 10

[felcunha]

Hello all,
I've tried to install BIMcloud 2018.2.1 under Windows 10 (version 10.0.15063) but I've got an error message saying the software is not compatible with this version of Windows 10.
I precise I'm running as administrator.

Thanks,

[Noemi Balogh]

Hi Felipe,

I'm Noémi Balogh, Technical Support Engineer from GRAPHISOFT HQ.

I sent you a PM to investigate the problem.

Kind regards,
Noémi

[Noemi Balogh]

Hi all,

We couldn't find the reason of the issue for Felipe (we would need to do a remote session, but for security reasons we are not allowed to do that), but he found a workaround. If anyone else having a similar issue, please let us known and we will contact you in PM.

Thank you.

Kind regards,
Noémi

[cagarruta]

Hello Noemí, I am in The same situation ¿could you mind contact with me and explain yours worrkaround?

Joaquin

nbalogh wrote:
Hi all,

We couldn't find the reason of the issue for Felipe (we would need to do a remote session, but for security reasons we are not allowed to do that), but he found a workaround. If anyone else having a similar issue, please let us known and we will contact you in PM.

Thank you.

Kind regards,
Noémi