Related versions: v19 and newer
When an Archicad user attempts to Open / Share a project or Send & Receive in a teamwork project, the operation fails with the above error message.
Possible reasons based on the frequency of occurrence
Archicad or BIMcloud / BIMcloud Basic is not up-to-date
Make sure that all Archicad
clients and BIMcloud / BIMcloud Basic
components are updated to the latest build.
BIMcloud Basic is not activated
BIMcloud Basic needs to be activated
before you start to use it for Teamwork. Make sure you have already activated it.
Archicad must be able to communicate with BIMcloud / BIMcloud Basic to provide Teamwork. To verify this, run the Network Diagnostic Tool
from the Open / Join dialog or the Teamwork Palette. Verify whether all necessary ports
are open and the server machine is available from the client machine. If you still experience the above issue, please contact your GRAPHISOFT support representative. During the investigation Archicad FastLogger files might be necessary. See the Archicad FastLogger Files
article for the location.