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Error: "Your client is not compatible with the BIMcloud Server"

Istvan Moharos
Related versions: v19 and newer When an Archicad user attempts to Open / Share a project or Send & Receive in a teamwork project, the operation fails with the above error message.

Possible reasons based on the frequency of occurrence

Archicad or BIMcloud / BIMcloud Basic is not up-to-date 

Make sure that all Archicad clients and BIMcloud / BIMcloud Basic components are updated to the latest build.

BIMcloud Basic is not activated

BIMcloud Basic needs to be activated before you start to use it for Teamwork. Make sure you have already activated it.

Network issue

Archicad must be able to communicate with BIMcloud / BIMcloud Basic to provide Teamwork. To verify this, run the Network Diagnostic Tool from the Open / Join dialog or the Teamwork Palette. Verify whether all necessary ports are open and the server machine is available from the client machine. If you still experience the above issue, please contact your GRAPHISOFT support representative. During the investigation Archicad FastLogger files might be necessary. See the Archicad FastLogger Files article for the location.

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