All the Hyper-model uploads you initiated from Archicad to BIMx Model Transfer are automatically logged on your computer.
- Windows:
C:\Users\<username>\GRAPHISOFT\BIMxUploader\
- macOS:
System drive/Users/<username>/Library/Application Support/GRAPHISOFT/BIMxUploader/
to find the Library folder on macOS, press the option key in Finder › Go
It's recommended to remove all the logs from this folder if you experience any issues with BIMx Uploader. Restart Archicad, and publish again. If investigating a technical issue is still needed:
- Close all Archicad sessions
- Find the BIMxUploader folder
- Copy all the .log files to a local folder on your device
- Compress them to a .zip file before sending them to techncal support.
