Learn to manage BIM workflows and create professional Archicad templates with the BIM Manager Program.
on
2020-04-17
04:10 PM
- edited on
2023-10-02
12:22 PM
by
Oleksandra Vakariuk
Sometimes you may encounter difficulties signing in with your Graphisoft ID or connecting to a BIMcloud or a BIMcloud as a Service tenant in your BIMx application. In this case, if you ask your support team for help, your BIMx log files will make it easier to solve the problem.
This article shows you how to collect BIMx logs in case you need support.
On Windows, open Windows File Server to access storage:
If you re using macOS 15 Catalina or above the log files will be available in the Finder based on the Apple's description: Use the Finder to share files between your Mac and your iPhone, iPad and iPod touch.
On macOS 14 Mojave and older:
When you successfully collected all BIMx logs from your device, please contact your local support for further help. For the investigation ARCHICAD FastLogger files and BIMcloud log files might be also necessary.