can't sign in to Bimx

[heathldesign]

i'm trying to open a BimX model before i go meet a client, and when i navigate to "open local file" it asks me to sign in with my graphisoft id, but it tells me my login info is incorrect. but it's not. i. i have been very careful and checked. i can and am signed in online with the same user and password. so the last time it failed i clicked "forgot password?' and tried to change it, but it put up an alert telling me i'm already signed in.

now what? got a meeting in less than 2 hours, and of course there is no bloody way to get through to tech support, my local rep isn't answering. if i have to postpone this meeting i will lose my **beep**. i have honestly had it up to here with AC and graphisoft.

[Oleksandra Vakariuk]

Hi there,

Please send us a Feedback email from the app and briefly describe the issue there:

• BIMx Mobile: click on the three dots in the top right corner > Feedback
• BIMx Desktop: click on the mail icon in the top right corner

The automatically generated email footer contains some technical information that will help us investigate the problem.

Kind regards,

Oleksandra