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Cadimage windows and doors Archicad 24 not working

Javadevil
Newcomer
Hi,
I'm finding cadimage windows and doors isn't working properly with Archicad 24 CI 6.27.
The window tool won't let me add and new window. Is there an update? or some other way to fix this?
12 REPLIES 12

Karl Ottenstein
Moderator
You should get in touch with them. They have their own support channel.

https://centralinnovation.com/archicad/extensions/ci-tools-doors-windows/
One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6.1, iMac Pro

Javadevil
Newcomer
Thanks Karl,
Already in contact with them, just wondering if anyone else is having the issue?
I have found that the cadimage windows do not work with our favourites from archicad 22. They come in a lcf container and cannot be edited. I hope theres a fix for this or some other way make the old favourites work as we a lot of them.

Barry Kelly
Moderator
Javadevil wrote:
I have found that the cadimage windows do not work with our favourites from archicad 22. They come in a lcf container and cannot be edited. I hope theres a fix for this or some other way make the old favourites work as we a lot of them.

Update your favourites so they work with the latest CI objects.
Don't expect the new objects to work with old favourites.


Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Javadevil
Newcomer
Barry, they are Cadimage windows and door favourites, a lot of time has gone into them, why shouldn't they work in a newer version? Surely a migration manager of sorts could convert them over? It should be able to use legacy code and still function.

Barry Kelly
Moderator
I don't use Central Innovation (Cadimage) windows so don't know a lot about them.

Were the favourites created by you?
If yes then you will need to update them.

If created by CI, then those favourites should work with those objects at the time they were issued.
If they have updated the objects since then, they should also update the favourites.
If CI did produce the favourites, then you will be best to contact them.

Otherwise, if you created the favourites, you can't expect anyone else to keep them up to date and working with newer objects.

Favourites are stored in each file and simply remember a snapshot of the object settings.
Potentially each file can have completely different favourites.
Updating them in one file will not do it in all files, you need to import/export them from one file to another.


But if CI doors/windows have some other method of setting 'favourite' options, that is another matter and not related to favourites in Archicad - which is what I am assuming you mean.
As I said I know little about CI doors/windows, so you will be best to contact them directly.


Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Ralph Wessel
Mentor
Javadevil wrote:
I'm finding cadimage windows and doors isn't working properly with Archicad 24 CI 6.27.
The window tool won't let me add and new window. Is there an update? or some other way to fix this?
As Karl noted, AC-Talk shouldn't be used for 3rd-party tool support. We've got a good support team for this, and we don't want to be freeloaders on GS services.

I should mention that the image you've provided is not from version 6.27, so something is wrong with your installation for a start. Possibly an old version of the library is loaded, although the add-on would normally warn you when this is detected.

Please work with our support team to get your installation fixed.
Ralph Wessel BArch

Javadevil
Newcomer
Hi Ralph,
Hopefully I get a callback from CI tomorrow.
Duncan H

henrypootel
Newcomer
Hi

As has been mentioned, the best way to get support is to contact our support team - they can help you with this.

I can see from your screenshot that you appear to be loading an at-least 5-year-old library. The Ci Tools are version specific - i.e. if you want to use the tools in Archicad 24, you have to load up the Archicad 24 version of the tools.

While you may have the latest version of the tool installed (6.27), the library that you are loading is from at least Archicad 19 or possibly older, so I would suggest you check your Library Manager to see where you are loading libraries from - perhaps it's a migrated file which is still referencing old libraries?
Josh Osborne - Central Innovation

HP Zbook Studio G4 - Windows 10 Pro, Intel i7 7820HQ, 32Gb RAM, Quadro M1200

Javadevil
Newcomer
Josh that's right, it is an older file that I migrated over to Archicad 24 from 22. I would have thought Cadimage would have loaded up the libraries into the most recent version of Cadimage Windows and Doors, surely there needs to be compatibility between versions and don't see much has changed, no new features or anything to break the code.

henrypootel
Newcomer
Hi

I'm not quite sure what you mean sorry - so far as I can tell, your project is loading Old libraries in the library manager - i.e. you are using Archicad 24, but loading the Archicad 22 library.

All you need to do to fix it is to change your library manager to load the Archicad 24 library instead.

The Tools aren't doing anything wrong that I can see, you just need to load the right ones for your Archicad version.
Josh Osborne - Central Innovation

HP Zbook Studio G4 - Windows 10 Pro, Intel i7 7820HQ, 32Gb RAM, Quadro M1200

I haven't used Cadimage for over 15 years, so I may be wrong, but if the tool is still API based this would explain the lack of compatibility between versions, though there should still be a seamless transition from one version to the next. However, Favorites are version dependent, though i'm pretty sure I can read AC23 Favorites in AC24, but not AC22 in AC23 or AC24.
Cadimage were acquired by Central Innovation who aren't GDL or API developers. So it would be worthwhile asking them what their development plans are considering you haven't seen any changes for a couple years.
Creator of Cadswift's parametric GDL libraries
Creator of Infinite Openings and Component Catalogues
Push the envelope & watch it bend
website: https://cadswift.com.au/
YouTube: https://www.youtube.com/user/CADSwift/playlists

henrypootel
Newcomer
That's exactly right, yeah - the tools libraries and add-ons themselves are version-specific, but to open projects in newer versions, they migrate without you needing to do anything.

WRT new features - there actually have been a quite lot recently. Since the initial v24 release came out we've released 3 updates, each containing a handful of new feature additions, and we also recently built a powerful Preset engine into the tool which allows you to build full catalogs of joinery elements, setup snappable sizing tables, and automatically generate type codes on the fly.
Josh Osborne - Central Innovation

HP Zbook Studio G4 - Windows 10 Pro, Intel i7 7820HQ, 32Gb RAM, Quadro M1200

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