svaero,
This can happen if the user created their model in AutoCAD Architecture or AutoCAD MEP. Those versions of AutoCAD use a unique specialized form of blocks that will not always translate well when the DWG file is sent to other programs. The file needs to be exported from AutoCAD with a special command that will turn the smart blocks into standard blocks.This article explains the situation well:
http://www.ccadinc.com/autocad-tutorials-aec-objects.html
Best regards,