Red screen when opening a 3D view

[naomihansen]

I found an older thread about this, but the solution was an OS compatibility issue which was resolved at the time. 4 years later, with a whole new OS and a whole new AC version, I'm having this issue for the first time and at a loss as to how it can be fixed. 

When I try to open a 3D window, I get a red screen, and ArchiCAD crashes. Or rather it stops responding to any attempts to change the model view, or any further drawing tools in 2D windows. I tried updating both AC and my OS, but that didn't fix the problem. I was able to temporary solve it by using a different user account on my mac, but then it happened again and AC is basically useless. After force-quitting and re-opening the same file, I still can't do anything, within seconds, it crashes again. 

Thanks,

Naomi

[DGSketcher]

I’m guessing you are running AC27 on an intel Mac?

It is a well reported bug that was raised at beta and remains unfixed. There are rumours of a fix coming in February...

Unverified theories of the cause relate to changing to a 3D view with elements selected in the view you are leaving or providing input (mouse or keyboard) before the 3D view has stabilised including background calculations.

[Romans]

Hi Naomi,

Welcome to the show.

Here are some posts about it. You may find some tips to improve the situation (e.g., turning off 3D Antialiasing), but in the end, there is no fix available at the moment. This is really disheartening...

https://community.graphisoft.com/t5/Installation-update/Graphics-issues-that-happen-on-AC-27-in-Mac/...

https://community.graphisoft.com/t5/Installation-update/Archicad-27-doesn-t-work-on-Intel-based-iMac...

https://community.graphisoft.com/t5/Installation-update/AC27-IntelMacs-3D-view-causes-the-freezing-o...

https://community.graphisoft.com/t5/Graphisoft-Technology-Preview/Mac-Pro-Late-2013-critical-Graphic...

Cheers

Roman

[naomihansen]

Thank you both for your warm welcome to the club that I did not want to be part of (isn't there a Marx. Bros. quote about this?), and the extensive links to threads that I could not find in my initial forum searches. 

I guess it's back to AC26 for me. Funny coincidence, when I try to save as AC26, I get a "can not save plan file" message. Not asking for advice on this, just sharing the frustration.

Naomi

[Karl Ottenstein]

You didn't ask, but here's a thread with a possible solution to the "AC 27 cannot back-save to AC 26" issue from Graphisoft North America support:

https://community.graphisoft.com/t5/Installation-update/Save-Archicad-27-to-26/m-p/570820

[naomihansen]

Thanks Karl, this did indeed fix my secondary problem without my needed to search for a solution. Very much appreciated. 

Less appreciated is that we'd have to do this in the first place or course, but I think I've done enough griping for now. 

Naomi

[David Pacifico]

Can we call this the Red Screen of Death?

[Romans · Accepted solution]

Not really, because it is not the death of the system (BSOD in Win), just of AC.
The related fix was finally released yesterday.

Archicad 27.1.2 Hotfix release

[David Pacifico]

Thanks Romans!

I hope this works. It's been biting me for a while and hit a nerve this morning.

[David Pacifico]

So after installing 27.1.2 my file is no longer crashing on me. Thanks!