Teamwork and Solo file crash when selecting slab or zone

[pdiune]

Anyone experiencing Archicad crashing when selecting a slab or zone in either Teamwork or Solo file?  This is happening to a specific workstation and other workstations do not have this same error when selecting the same elements which produces the crash.  The work around for Teamwork file is to clear the affected file local data cache which works temporarily until it crashes again.  No fix for the Solo file so far.  The workstation experieincing the crash was recently purchased with i7-10610U vpRo 4c 1.8Ghz/4.8Ghz processor, 32 GB RAM and NVIDIA P520 graphics card.

[DPelt]

I ran into this issue today with one of my Archicad files. Coworker could open it just fine (both have the same computer) but if I so much as clicked on any type of slab Archicad would crash. I checked everything from program updates to graphics card updates and nothing worked. The only way that I got it to work was to uninstall Archicad 25 completely and to a full reinstall of a clean version. Still no idea what the issue was.

[pdiune]

We've tried uninstall and reinstall Archicad 25 and has not fixed the crash.  

[Barry Kelly]

Have you sent the bug report off?

Keep note of the bug number and then follow that up with your local Archicad support people.

Sounds like it might be a problem with certain machine configurations.

Hopefully they will be able to shed some light on it.

Barry.

[carpine]

Did you fix the issue ? I am having the same problem. 

[DPelt]

What worked for me was a clean install of Archicad, followed by opening Archicad, selecting "Open File" then checking "Open and Repair selected File" for the file that was having the problem.

I submitted a report with Graphisoft, sent them the file in question, and talked to their support staff. Everyone on their end, and all of my coworkers, could work in the file without any issues, it was something unique to my machine causing the issue.

I still don't know the exact issue but the open and repair seems to have solved it.

[pdiune]

What we have recently discovered is that when a different network user is logged in on the workstation experiencing the crash there are no issues working on the files.  Perhaps there are roaming profile files related to Archicad that are corrupted?  

[DGSketcher]

This may be of interest...

https://community.graphisoft.com/t5/Setup-License-forum/Crash-in-AC-25-Caused-by-quot-Element-inform...

[Keckelhoff]

Any updates on this issue?  I read the other tread.  I am not having an issue with element information.  Yet every time I select a slab my program (25) crashes.  I can't work in my file without slabs.

[DGSketcher]

@Keckelhoff My link above has had additional notes to suggest it has been fixed in the preview.

Have you tried the latest 25 / 5000 preview?