When saving PDF file, extra elements appear

[Anonymous]

When saving a pdf file on the plan, extra elements appear that are not on the plan.
When saving in other formats (jpeg \ png), this error does not exist.
What happened and how to fix it?

[Minh Nguyen]

Hi Alina,

First, I hope that you and your loved ones are doing well during these challenging times!

Thank you for your question and I am sorry about the issue!

From your description, it is difficult for me to guess exactly what is causing the issue. Which ARCHICAD version are you using? I would like to make sure that ARCHICAD is up-to-date first!

Have you tried to save the file to PDF with another machine? Did you save the plan to PDF with Save as... or publish to PDF using the Publisher? Please try to use the Publisher or test with another machine and see if the issue still persists.

If you cannot get the desired result after these steps, could you share with me your file for a closer look? If you need a secure link to send it, feel free to let me know!

Looking forward to hearing from you!

Best regards,
Minh