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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

28 Silicon not downloading fully/damaged download can’t open

MacDesign
Participant

I downloaded 28 last week and was having an issue with DWG not being able to be opened or save-as by Archicad. Opted to DELETE 28 and re-downloaded the DMG. Now the when trying to open the installer DMG it keeps popping up with “Archicad.dmg is damaged and can’t be open” error so no more 28 for now, back to 27…. Tried downloading from both Safari and DuckDuckGo browsers.

 

Operating system used: Mac Apple Silicon Sequoia 5.1


Screenshot 2024-11-20 at 3.33.08 PM.png

17 REPLIES 17
Istvan Lengyel
Graphisoft
Graphisoft

I downloaded this Installer with Safari, with Chrome. I could open the downloaded dmg.

Please try these:

1. Restart your Mac, download the installer dmg again, can you open the dmg?

2. Can you try it on another Mac?

3. Download INT AC 28 installer dmg, can you open the dmg?

4. Download USA AC 27 installer dmg, can you open the dmg?

chandak76
Participant

Has anyone been able to get this to work, I've tried everything with no luck.

 

Macbook Pro

2.3GHz 8 Core  Intel Core i9

16GB 2667 MHz DDR4

1TB SSD

Sequoia 15.5

Did you try the other installer dmg files?
None of them worked?

Yes, tried downloading using safari and chrome with no luck.

 

The installer is 3.43GB

I asked my colleague, he tried the USA 28 dmg on his Mac OS 15.0.1.

He downloaded it, he could open it.

Can I ask one more test?
Please try to download the Goodies Installer's dmg from here: https://graphisoft.com/us/downloads/goodies
Can you open that dmg?

This is what i get when i use the installer from goodies


Archicad28.png

Did you download the correct operating system version -  Intel or Silicon?

 

If you have the correct version, check that you are installing to the correct folder.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

It is Ok. It means, this smaller dmg file could be downloaded, your Mac OS does not show "damage" error for it.
You got "damage" error for the Archicad Installers' dmg files.

Hm.

Quite strange.

We found information about "damage dmg" errors:

Please, check these, maybe one of them help you:

When you see an error like "damage during mount" on macOS (often worded as "The disk image is damaged and can't be opened" or something similar), it generally refers to an issue encountered while mounting a disk image (DMG) file. This can happen for several reasons:


🔧 Common Reasons for "Damage During Mount" Errors on macOS

1. Corrupted DMG File

  • The DMG file you're trying to open might be incomplete or corrupted, especially if downloaded from the internet.
  • Solution: Re-download the file from a reliable source.

2. Gatekeeper Blocking the App

  • macOS Gatekeeper may block apps or disk images that aren't signed with a trusted Apple Developer ID.
  • Solution: Try bypassing Gatekeeper (Right-click → Open, or use sudo xattr -rd com.apple.quarantine <path>).

3. Quarantine Attribute

  • Files downloaded from the internet are tagged with a "quarantine" attribute that may prevent them from opening.
  • Solution: Remove the quarantine attribute with Terminal:

4. Filesystem or Permission Errors

  • Your drive might have file system issues or permission problems.
  • Solution: Run Disk Utility and use First Aid to check and repair your disk.

5. Incompatibility or OS Version Issues

  • The DMG may have been created with a newer version of macOS or in a way that's incompatible with your system.
  • Solution: Check if your macOS version supports the image. Try opening on a different system.

6. Security & Privacy Settings

  • If apps from unidentified developers are blocked, this might affect DMG files.
  • Solution: Go to System Settings > Privacy & Security > Security, and check if there's an "Allow anyway" button.

7. Bad Sectors or Hardware Issues

  • If your disk has bad sectors, files can be damaged even after successful downloads.
  • Solution: Backup your data and run hardware diagnostics (Apple Diagnostics or Disk Utility).

🧪 To Diagnose Further:

You can try mounting the DMG via Terminal for more detailed error messages:

bashCopyEdithdiutil attach /path/to/file.dmg

This might give you a clearer explanation than the Finder dialog.

bashCopyEditxattr -rd com.apple.quarantine /path/to/file.dmg

I suspect that @chandak76 does not have Archicad installed in the default program folder path.

The installer which seems to be running (so it must be for the correct operating system I assume - I know nothing about Macs).

So they will need to browse for the correct folder path for where Archicad has been installed.

I assume the installer just looks for the default folder path.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Setup info provided by author