It sounds like you've done everything correctly... Maybe someone else here has experienced this and has an idea for you...
But, contact tech support in any case as they can both help, and should know about this issue. Even if it is just something in the configuration, they can document it in the Wiki to help others...
Cheers,
Karl
One of the forum moderators
AC 28 USA and earlier • macOS Sequoia 15.2, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB