Archicad 28 Direct3D Runtime Error

[ETSaum]

Archicad 28 is constantly freezing or crashing, diving a Direct3D / graphics card error.

Archicad 27 and Archicad 26 do not have the same problem.

I've updated graphics drivers, and uninstalled / reinstalled Archicad to no avail.

I get the same error every time; sometimes, it's within seconds of opening the program. Other times, it can take several minutes. But it happens multiple times a day.

'Direct3D Runtime received a Device Removed Message  DXGI_ERROR_DEVICE_HUNG'

That's typically an issue with either the graphics card itself or the graphics card's connection the rest of the machine. However, this is the *only* program experiencing the problem, which is usually indicative of a glitch in the program or an incompatibility between the program and the graphics drivers.

These are two of the smallest projects I've ever done in Archicad, and the only two on 28 so far. Archicad 28 appears to be sending conflicting instructions to the GPU, which causes it to hang. No other programs are effected when it happens; in some instances, when it happens in one Archicad 28 file, it doesn't even impact the *other* Archicad 28 file I've got open.

Dell XPS 15 9530 with NVIDIA GeForce RTX 4060 Laptop GPU.

Archicad 28.0.2 (3110)

Operating system used: Windows

[jamesMorris]

Got a response from GS (or NVDIA). 

The suggest to uninstall the driver by using this tool CleanupTool_1.0.20.0.exe, restart the PC, reinstall the driver by selecting "reinstall". If that does not help, we should reinstall Windows.

Apparently (according to YouTubers like GamersNexus) NVIDIA currently has massive driver issues. 

[Botonis]

The Guru3d uninstaller does the same thing. You have to know how to enter safe mode and use the uninstaller (at your own risk) to clean all the files from the driver. It cleans the registry and all the traces, and user settings.

I have been using this for years to prevent any conflick between older and newer drivers' instalation.

https://www.guru3d.com/

[jamesMorris]

I think you mean 

Display Driver Uninstaller DDU (official)

https://www.guru3d.com/download/display-driver-uninstaller-download/

Yeah, it can help in some edge cases. 
We are currently not affected enough (maybe once every month) to further hunt down the issue (that gets potentially solved with the newest NVIDIA driver anyway). 

Good luck!

[mthd]

Maybe a long shot but does installing the latest Archicad update of 28.1.1 address the problem ?

[Frank Schlenke]

No. No change for us.

[jamesMorris]

576.02 Studio Driver just dropped with over 40 bug fixes. Maybe give it a try.