Archicad 28 Direct3D Runtime Error

[ETSaum]

Archicad 28 is constantly freezing or crashing, diving a Direct3D / graphics card error.

Archicad 27 and Archicad 26 do not have the same problem.

I've updated graphics drivers, and uninstalled / reinstalled Archicad to no avail.

I get the same error every time; sometimes, it's within seconds of opening the program. Other times, it can take several minutes. But it happens multiple times a day.

'Direct3D Runtime received a Device Removed Message  DXGI_ERROR_DEVICE_HUNG'

That's typically an issue with either the graphics card itself or the graphics card's connection the rest of the machine. However, this is the *only* program experiencing the problem, which is usually indicative of a glitch in the program or an incompatibility between the program and the graphics drivers.

These are two of the smallest projects I've ever done in Archicad, and the only two on 28 so far. Archicad 28 appears to be sending conflicting instructions to the GPU, which causes it to hang. No other programs are effected when it happens; in some instances, when it happens in one Archicad 28 file, it doesn't even impact the *other* Archicad 28 file I've got open.

Dell XPS 15 9530 with NVIDIA GeForce RTX 4060 Laptop GPU.

Archicad 28.0.2 (3110)

Operating system used: Windows

[jamesMorris]

Got a response from GS (or NVDIA). 

The suggest to uninstall the driver by using this tool CleanupTool_1.0.20.0.exe, restart the PC, reinstall the driver by selecting "reinstall". If that does not help, we should reinstall Windows.

Apparently (according to YouTubers like GamersNexus) NVIDIA currently has massive driver issues. 

[Botonis]

The Guru3d uninstaller does the same thing. You have to know how to enter safe mode and use the uninstaller (at your own risk) to clean all the files from the driver. It cleans the registry and all the traces, and user settings.

I have been using this for years to prevent any conflick between older and newer drivers' instalation.

https://www.guru3d.com/

[jamesMorris]

I think you mean 

Display Driver Uninstaller DDU (official)

https://www.guru3d.com/download/display-driver-uninstaller-download/

Yeah, it can help in some edge cases. 
We are currently not affected enough (maybe once every month) to further hunt down the issue (that gets potentially solved with the newest NVIDIA driver anyway). 

Good luck!

[mthd]

Maybe a long shot but does installing the latest Archicad update of 28.1.1 address the problem ?

[Frank Schlenke]

No. No change for us.

[jamesMorris]

576.02 Studio Driver just dropped with over 40 bug fixes. Maybe give it a try. 

[Frank Schlenke]

Still no Solution for this Bug?

[ETSaum]

Subsequent NVIDIA updates appear to have solved it for me.

That, and I disabled background updates for sections for now. When I re-enabled it, I got the error *once*.

[Paul King]

Getting the same issue here, under latest NVIDIA driver 576.52

In my case the Direct3D crashing issue seems to occur when the PC sleeps (but only sometimes).  

I can say that this is not a power settings issue, as PC is set to 'always on' performance mode, with only the monitor actually sleeping

Hard to be sure there is not something else that has changed at a system level (a corrupted graphics driver, or a bad windows update) - but as the original poster notes, no other applications are affected, and coupled with the long running issue of appalling 3D editing performance since AC27 & the switch away from OpenGL as the graphics API (as reported many times), this does smell a bit like an ArchiCAD Direct3D compatibility problem. 

Presumably the lack of fixes over many months just represents the level of service we can expect now, for our increased subscription costs and loss of permanent licence ownership.  I would have thought the staggering subscription costs more than adequate to  fund the creation of a new API from the ground up, if they had to.

[Botonis]

Have you checked you motherboard 's BIOS settings concerning the GPU. 

4G decoding enabled- PCI speed- Default GPU, performance settings (Sometimes for OS to handle the performance you have to enable it in BIOS otherwise 

the motherboard has the control) etc.

Are you using any overclocking utility?

Never had an error related to Direct3D and believe me I have several apps installed on my PC.

I am often using GURU3D GPU driver uninstaller for a clean driver install of NVIDIA.