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Learn to manage BIM workflows and create professional Archicad templates with the BIM Manager Program.

Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Archicad Cigraph dongles causing blank screen

Anonymous
Not applicable
Here's a new one.

A few days ago I had the following problem. Whenever I booted up the screen went blank right after the boot screen. I took the pc to be repaired, the guy said no trouble with any of the components, maybe an external device might be causing trouble. The only devices connected apart from the usual keyboard, mouse etc were the dongles. So I removed them and presto no problem. Today I rebooted about ten times to try out the various combinations of dongles and/or USB ports and it comes down to this: I have to boot windows WITHOUT the keys and after booting up plug them in. I called local support but hadn't heard of anything like this before. Any ideas, suggestions, solutions?

Cheers in advance
2 REPLIES 2
Aaron Bourgoin
Virtuoso
the dongle idea: FAIL!
Think Like a Spec Writer
AC4.55 through 28 / USA AC27-6010 USA
Rhino 8 Mac
MacOS 15.2
Anonymous
Not applicable
You may want to check if your computer attempted to boot off of a USB key as this might be causing the problem. Might be a setting in your BIOS to disable it if this is the case.