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2024 Technology Preview Program

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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Archicad "loses" the dongles

Djordje
Ace

Hi guys!

We have an issue with our network dongles...

They are on a separate machine, that also hosts our BIMcloud Basic. From a few days ago, without any obvious change, except the BIMcloud update, the other machines that pull the licenses from these dongles cannot "see" them any more.

While the networking investigation is ongoing, we have moved the dongles to other machines and reassigned which machine pulls which license, so we can work. But... we like our dongles on the original machine, and not floating around the office...


Ideas, advice, support article links, etc, are appreciated. The dongles are staying, so do not mention soft licenses... not an option 🙂 And if anyone knows whom us poor forgotten users from the Middle East can contact for technical support, that answer would be highly appreciated!

Djordje



ArchiCAD since 4.55 ... 1995
HP Omen
10 REPLIES 10

Thanks, appreciated!

Djordje



ArchiCAD since 4.55 ... 1995
HP Omen