Dear GS,
I am extremely disappointed with Graphisoft and frankly with the way you continue to treat your customers.
First came the significant price increases and now we are faced with yet another decision that negatively affects Mac users. This is not some insignificant technical change. BIMcloud Basic is an important part of many customers workflow and removing Mac support from BIMcloud 2028 puts Mac-based offices in a very difficult position.
What makes this particularly frustrating is that Graphisoft seems to repeatedly make decisions that increase costs, reduce flexibility, or create additional problems for existing customers and then expect customers to simply accept the consequences.
Mac users have invested heavily in Apple hardware for years and have chosen Archicad because it has historically been a strong professional tool on the Mac platform. Now instead of supporting that platform properly, Graphisoft appears to be walking away from it.
The combination of substantial price increases in the past few years and decisions like this sends a very negative message to loyal customers. It feels less and less like Graphisoft is supporting its existing customer-base and more like customers are being pushed into whatever direction is most convenient for Graphisoft. At some point, loyal customers have to ask: how much more are we expected to pay while receiving less in return?
To the Graphisoft management and decision-makers: here is a simple question that might shed some light on where Graphisoft is heading: Have you given up on us Mac users?
Honest conclusion, this is extremely disappointing and feels like yet another step in the wrong direction.
