Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6
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‎2021-04-25 08:47 PM
Bug reports have been sent with explanations of what I was doing as bet that I can remember. File recovery has been fine.
AC27 Mac MacBook Pro 15", 2019, 2.3 GHz i9, 32GB, Radeon Pro 560X 4GB, 500GB SSD, 32" Samsung Display (2560x1440)
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‎2021-04-26 02:19 AM
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‎2021-04-26 02:24 AM
AC27 Mac MacBook Pro 15", 2019, 2.3 GHz i9, 32GB, Radeon Pro 560X 4GB, 500GB SSD, 32" Samsung Display (2560x1440)

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‎2021-04-26 01:34 PM
Thank you very much for the report and I am very sorry for the issue!
What you described is very similar to this phenomenon: https://helpcenter.graphisoft.com/knowledgebase/133933/
Have you tried to apply the workaround mentioned in this article?
Looking forward to hearing from you!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
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‎2021-04-26 03:54 PM
Also, I am wondering if the AMD Radeon card is also causing the "Explore Model" to malfunction. If my Archicad is left on, over night, the Explore Model will start with the mouse allowing me to turn to see the model from one location, but the "walking" function from the key board does not allow me to move to a different position until I restart Archicad. I have always assumed it was a keyboard problem, but it could likely be the Graphics card that is interfering. What do you think, Minh?
Thank you for the insight.
AC27 Mac MacBook Pro 15", 2019, 2.3 GHz i9, 32GB, Radeon Pro 560X 4GB, 500GB SSD, 32" Samsung Display (2560x1440)

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‎2021-04-26 04:19 PM
I hope the workaround will work until Apple release a fix on their side (which is very soon!).
Regarding the 2 problems you mentioned, I don't think it's graphics card related. I can reproduce the zooming problem by switching very fast between the tabs, but I imagine with a bigger file, this can be reproduced easier.
The issue with Explore mode is interesting. I believe there might have been a disconnection between Archicad and other hardware overnight. When the issue happens, do other keyboard shortcuts work with Archicad? Does this also happen with other applications, let say Word?
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
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‎2021-04-26 04:48 PM
AC27 Mac MacBook Pro 15", 2019, 2.3 GHz i9, 32GB, Radeon Pro 560X 4GB, 500GB SSD, 32" Samsung Display (2560x1440)

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‎2021-04-30 02:12 PM
Thank you for the information!
Sadly, we haven't seen anything like this. Our best guess is that if the machine wakes up from sleep, 3D navigation can be slightly slow/laggy, thus the keyboard function is slow to react in 3D environment. But it doesn't seem to fit your description.
Let's start from the basic, with Preferences Cleaning. This will reset the Work Environment, hopefully it would clear the problem with navigation with Explore mode.
On the other note, we now officially support macOS 11 Big Sur, from version 11.3. This version included a fix from Apple that would prevent the random crashes from happening. If you can, I strongly suggest updating to this version to fix the heap corruption crashes!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
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‎2021-05-03 07:15 AM
Im holding my breath in hope they are gone forever. No daily crashes!!!
Dunedin, New Zealand.
Imac 27" i9 3.6GHz; 32GB Ram Mac OS 11.3
Archicad V23:V24
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‎2021-05-06 06:18 PM
mnguyen wrote:
Hello,
Thank you very much for the report and I am very sorry for the issue!
What you described is very similar to this phenomenon: https://helpcenter.graphisoft.com/knowledgebase/133933/
Have you tried to apply the workaround mentioned in this article?
Looking forward to hearing from you!
Best regards,
Minh
Architect AIBC MRAIC
ArchiCAD 24 MacBook Pro
Mac OS Catalina 10.15.6