Installation & update
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Mouse icon loading issue

JoaoGuerra
Participant

I'm having an annoying problem with my archicad where the program freezes for a short time in any type of action that I try to execute, like editing, or even moving my screen. My mouse cursor is constantly showing the loading icon and freezing for like 2 seconds, I can edit and move for a few seconds but then it happens again, over and over.

 

Operating system used: Windows

5 REPLIES 5
Karl Ottenstein
Moderator

What are your system specifications?  processor, available memory, free disk space, etc.?  Have you modeled or imported something with an insane number of polygons?  (Use the polycount “goodie” add on if so to see where the problem is).  Does this happen if you start a new project from the template?  Etc.

One of the forum moderators
AC 28 USA and earlier   •   macOS Sequoia 15.2, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

Hey Karl, thanks for replying. My setup is:

CPU: AMD Ryzen 7 5700X
GPU: AMD Radeon RX6600 XT 8Gb
16Gb of RAM
40Gb of free space

The project I'm working on has a total of around 59.000 polygons, most of it is from a big terrain I modeled. Though when I started a new project from scratch the problem persisted.

Not many polygons at all.  Memory meets minimums; free disk space could be an issue with Windows swapping.  But, if this happens with a empty project from the template as well, it has to be something wrong with your system.  Are you sure that your Radeon driver is up-to-date and all Windows updates applied?  Often display drivers seem to be the culprit with things like this.  Otherwise, hopefully someone on Windows with better ideas will jump in.  @Barry Kelly ?

One of the forum moderators
AC 28 USA and earlier   •   macOS Sequoia 15.2, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

The machine specs seem to be OK.

I am assuming you have just stated using Archicad, so for you it has always been like this?

If it is something that has just suddenly started happening, then what has changed on your system?

 

One thing I can think of, is check that your monitor/s are actually plugged into the video card ports and not the motherboard.

Otherwise I would try a re-install and update to the latest build.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Lingwisyer
Guru

Maybe you could check to see what your computer is doing at the time by opening Resource Monitor. See if anything is pulling resources elsewhere.

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Self-taught, bend it till it breaksCreating a Thread
Win11 | i9 10850K | 64GB | RX6600 Win10 | R5 2600 | 16GB | GTX1660

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